Today we sent out an information e-mail to all UK2 Domain Name customers, but it seems to have caused a bit of confusion so I wanted to help explain what’s going on.
There have been a few changes made to the e-mail service that comes with UK2 Domain Names, which are as follows:
A) Every UK2 Domain Name now comes with a FREE POP3 E-mail Account – this means you can create an e-mail address such as yourname@yourdomain and it can be used either with our webmail service or with an e-mail client like Microsoft Outlook
B) We’ve created POP3 upgrade options, so if you need more than the 1 FREE account you can upgrade and get an extra 5 accounts for £0.99 per month or get an extra 100 accounts for £1.99 per month
These are on top of the existing e-mail services which we already offered, which are:
C) 5 FREE E-mail Forwarding addresses – which means you can set up five e-mail addresses such as a@yourdomain, b@yourdomain, c@yourdomain, d@yourdomain and e@yourdomain which will forward either to your POP3 account or to another e-mail address
D) The option to upgrade to 500 E-mail Forwarding addresses for £1.42 per month
All of these options are available to everyone right now.
However, there is one final change which is causing the most confusion. We are going to start charging for an e-mail service called Catch All Forwarding.
Catch All Forwarding has been supplied as a feature of a UK2 Domain for many years and can be useful to some customers, but generally it is not used. The problem is that the feature is now being abused by e-mail spammers, so we are trying to be a responsible company and put a stop to the ever increasing amount of spam that hits the UK2 network and one of the actions we can take is to withdraw Catch All Forwarding as a free service.
This will not affect the vast majority of our customers. However, because it is a feature on every UK2 Domain (whether it is being used or not) we need to advise you what to do if a) you want to keep using it at the cost of £4.99 per month or b) you want to turn it off.
Unfortunately we cannot turn this feature off automatically as we need you, our customers, to tell us whether you need it or not.
Here are some FAQ’s which might be of assistance:
What is Catch All Forwarding?
When you create e-mails associated with your domain name you normally create a handful e.g. nameA@yourdomain, nameB@yourdomain, nameC@yourdomain and so on. Or if you are a business you might have sales@yourdomain, support@yourdomain etc. If someone decides to send an e-mail to an addresss which hasn’t been created, what Catch All Forwarding does is to send that to another, valid e-mail address.
Unfortunately here is where the spam problem lies, as generally e-mails sent to invalid addesses are generated by spammers. That is also why most of our customers are unaffected by Catch All Forwarding, as they don’t need or want these e-mails.
What is the new cost for Catch All Forwarding?
The new price for Catch All Forwarding is £4.99 per month and since Monday evening has become a chargeable upgrade option for new Domain sign ups. However, existing customers are being given a month of service for free, to decide what to do and how to manage their e-mail. On Saturday 12th May 2007 the charging becomes applicable for existing customers.
If you would like to keep Catch All Forwarding
If you’re happy to continue using Catch All Forwarding as a paid for service, you don’t need to do anything and our auto renewal system will start to bill you £4.99 per month for Catch All Forwarding. The first payment will be requested 7 days before the renewal date which is Saturday 5th May 2007.
If you would like to remove Catch All Forwarding
If during your free month of service you would like to cancel Catch All Forwarding and remove it from your Domain Name, you will need to follow these simple steps:
– Go to http://www.uk2.net/login and log into your account
– Click on “Renewal Calendar”
– Choose the “View by Domain” option
– Select the Domain Name for which you want to disable Catch All Forwarding
– To disable Catch All Forwarding make sure the tick box in the “Renew” column is blank, which means on Saturday 12th May 2007 the service will expire and you will not be charged
– Don’t forget to click “Update auto-renew settings” to confirm the change
This process needs to be carried out for all UK2 Domains. However, if you have multiple UK2 Domain Names and you need assistance with switching off Catch All Forwarding in bulk, please let us know.
I hope that helps. Can I just reiterate though that the majority of our customers are unaffected by this, but we do need you to tell us whether you want the service or not.