Find out how NPS helps our company and how three lucky clients each won £100 for participating in a two-question survey.
During the month of October, we gave our UK2.net clients the opportunity to help us out by completing a two-question survey. The first question asked was, “How likely is it that you would recommend UK2.net to a friend or colleague?” The second question was dependent on the first answer. If the client responded with an 8 or higher, the follow up question was, “What does UK2.net do really well?” If the client answered with a 7 or below on the first question, the follow up question was, “What changes could UK2.net make for a better web hosting experience?”
The survey was sent to our clients via email and was designed to help us see how we are performing as a company. This is a great way for us to see what we’re doing well and what we can improve. You can read more about the methodology behind our client survey here.
At UK2.net, we strive to provide the absolute best web hosting services on the planet. We are constantly looking for ways to improve and provide an even better service. The internet is always evolving and we are looking for ways to keep up. Your input can really help us out. Our clients always come first at UK2.net, and your feedback matters to us.
We take pride in our 24/7 customer support. We hope you never have issues with your service, but if you do, our friendly technical support is always just a phone call away.
One valued client that took our survey said, “The customer service is incredible, one of the rare occasions that I’ve had issues the customer service and support in resolving the issue has been of such a high standard it is indescribable.”
Another client commented, “I’ve been very impressed with the level of service and responsiveness so far; especially considering how inexpensive the service is.”
We appreciate this positive feedback and use it to stay consistent in the areas that we’re doing well. We also occasionally receive suggestions and examples of how we can improve. We value this constructive criticism and take it into account as we move forward in development.
One of the great incentives for taking our quick survey was the chance to walk away with a cash prize. We are happy to announce our October winners: Terri Roncone, Hiromi Cota and one other winner who has asked to stay anonymous. We thank these three clients and everyone else who helped us by taking the survey.
We always welcome your feedback and will periodically reach out to you to see how we are doing. You could be our next cash prize winner!
Check out UK2.net to cover all of your web hosting and website building needs.