Warning to all customers receiving fraudulent/dodgy/scam renewal Or account update notifications

September 24th, 2007 by

Dear all UK2 Customers

It has been brought to our attention that there are scam renewal emails sent out our Customers which request you to renew your services and update your card/account details.

Some “Scammer” is sending out these notifications via emails and letters.

We want to warn each and every customer of UK2 NOT to act to these emails and letters as it’s a Scam/Fraud.

Some of you might be familiar with the similar problem of customers receiving renewal notifications form “The Domain Registry of America”. For more information about “The Domain Registry of America” you can find everything you need by searching for them on google.

Do NOT renew or update any account details when you receive information from “The Domain Registry of America” OR someone claiming to be Michael Fisher or any such associated emails/letters.

If you come across any of such notifications, please delete them as soon as possible and contact us immediately to confirm your account status.

These notifications are sent out with incorrect information about your domain or email account and they request you to provide them with your current host (which is UK2) and also ask for your password. If you provide them with this information they will log into your account via the control panel and change all your account details and move your domain, take ownership of your domain, etc.

Below is a real example of an email we have been informed about today:

From: Michael Fisher <mf.uk2host@googlemail.com>
Date: Sep 21, 2007 2:54 PM
Subject: RE:Update
To: *Customer email address*
The below message was sent to you over 7 days ago we need a reply before
the 24th September 2007 to be able to update your account.

Hi, *Cusotmer Name*
Here at UK2 we have recently changed our public software and just wanted to
check if we have the right details for you…
Name:*Customer Name*
Website name: SweetCollect changes name to
PointShop.co.uk<http://website/>
Registered with: www.123-reg.co.uk/fasthost, etc…
Renewal Date: 17 October 2009 (17/10/09)
Server IP: (last logged on 7 September 07) 83.170.75.10
If the above information is correct leave *blank*.

Please supply us with your current login and password and your new
loginand password for logging in on the New! UK2 website and reply to
mf.uk2host@googlemail.com .

If you require any more assistance don’t hesitate to contact us.
Try to reply within 7 day’s with the subject line as your Customer
Reference number.
Many Thanks, Michael Fisher (UK2 Customer Services )
This email was sent to you using a temporary account with Google Mail.

 

UK2 will only send out email reminder notifications via emails to your email address on your account. All UK2 email reminder notifications will provide you with clear information of who we are what services you have with us which are about to expire.

UK2 will not provide any personally identifiable information about you to any other person other than:

  • A law enforcement or regulatory agency at their request;
  • A person or company who acquires our business;
  • Third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
  • To the parent, associated and subsidiary companies of UK-2 Group Ltd.
  • To our affiliates, or as otherwise needed to protect or enforce our rights or the rights of others.

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

For more information about UK2’ Private Policy please visit our website at:

http://uk2.net/important_information/terms_and_conditions/privacy_policy/

If you do have any other queries or information about such scams, etc. please inform us as soon as possible or you can email me directly at: annalien@uk2.net or contact our Call Centre on 0800 612 2142 or raise a ticket via our support system: http://support.uk2.net/index.php?_m=tickets&_a=submit

For more information on your account status and how to renew your services you can get in touch with our Billing Department who will provide you with all the necessary information. You can contact the Billing Department on 0800 612 2142 or raise a ticket via our support system: http://support.uk2.net/index.php?_m=tickets&_a=submit

Kind Regards, Annalien Smit, Billing Department, HR/Operations Manager

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