Billing Enquiries

If you have a billing enquiry please contact us on 0845 276 8020 between 9:00 am and 5:00 pm Monday to Friday (calls charged at 4p per minute), where we'll be pleased to be of assistance.

Please note that this number is for billing enquiries only and staff will not be able to answer any technical or set up questions.

Refund Policy

UK2 is committed to providing excellent products, competitive prices and first class level of support to its customers.

If you have changed your mind about a product or you are not 100% satisfied with our services to you, then please contact us on 0845 276 8020 (calls charged at 4p per minute) so that we can arrange a refund for you.

Exclusions:

For details on products and services for which we are unable to provide refunds, please read our refund policy by clicking below.

Read more about our Refund Policy

ID Requirements

We now require proof of identity and address to complete most Dedicated Server orders; this is part of a new initiative to eliminate the use of servers for online fraud.

Types of ID:

Individuals:

  • Proof of Identity - A copy of passport or driving license
  • Proof of Address - A copy of recent (within last three months) utility bill or bank statement.
  • We also require a telephone and a preferred time for us to call, in case of any further enquiries.

Businesses:

  • Proof of Identity - A copy of the passport or driving license of the person responsible for the order.
  • Proof of Address - A full company invoice, official letter or recent (within 3 months) official bill.
  • We also require a telephone and a preferred time for us to call, in case of any further enquiries.

How to send it:

The documents can be sent to us via email (as an attachment) or fax.

Email: serverconfirmation@uk2.net

Fax: 0845 270 5570

What Happens Next?

We aim to complete Server orders as soon as possible once we receive the authentication documents.

Chargebacks

What is a Chargeback?

A chargeback occurs when a customer disputes a transaction and asks their bank / building society / credit card company to refund them for a purchase rather than a company they purchased the product or service from.

Chargebacks have become much more frequent as a result of an increase in fraud and identify theft, but are used unnecessarily and are much more difficult and complicated to handle than normal refunds.

If you have purchased a product from UK2 and have changed your mind about or are not 100% satisfied with our services, then please contact us on freephone 0845 276 8020 so that we can arrange a refund for you, which will be quicker and easier for you.

How does UK2 handle Chargebacks?

When a chargeback occurs, we have to cancel the disputed account with UK2 and any products on that account e.g. Domain Names

We also have to contact the customer's credit card company and the authorities, and also submit the dispute credit card to the Central Chargeback Database.

Please note that this could make it hard to use that credit card elsewhere, because chargebacks are commonly associated with online fraud.

For UK2 Billing Enquiries, please call 0845 276 8020 between 9.00am and 5.00pm, Monday to Friday (calls charged at 4p per minute).

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