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– Before doing anything else, run a complete computer scan for viruses and malware. Ensure that your system is running up-to-date anti-virus and anti-malware software. If you don’t have security software or are dissatisfied with your current security program, try downloading the free, non-obtrusive Microsoft Security Essentials from

– Login to your cPanel and change your main cPanel, e-mail, FTP users, and MySQL users passwords. Make sure the new passwords are secure; they should contain a mix of upper- and lowercase letters and numbers. For extra security, also add symbols or punctuation characters to your passwords. You can find out how to change your password here: