If you have a hosting package in our client hosting interface 'CHI' you can easily reset the password to your cPanel/FTP account. All you need to do is follow the steps below:
1. Log into your CHI account at https://chi.uk2.net
2. Click on 'Shared Hosting' on the left hand side
3. Select the 'Manage' tab at the top
4. Select the domain in question
5. Click 'Change password'
6. Enter new password and click 'Save'