Tech support

How To Get The Most From UK2 Support

April 24th, 2014 by

We hope you never have to call our technical support or billing teams. Not because we don’t want to hear from you, but because silent phone lines mean everything’s ticking along nicely on your side.

However, if you do have to get in touch, there are a few things handy hints you can know about that will help you get your query done and dusted ASAP.

Who do I call?

To make sure you’re talking to an expert, we’ve split our billing, sales and tech teams up into different departments. To make sure you get through to the right guru, each department has a separate speed-dial number.

The billing team can be reached on 0845 276 8020. They man the phones from Monday to Friday between 9am and 5pm, so make sure you call within these times to catch them.

You can call the sales team on 0800 612 2142. They’re on the end of their lines from Monday to Friday between 9am and 5pm.

The tech support number is 0871 223 999. There’s someone to answer these phones 24 hours a day, 7 days a week.

What’s a Ticket?

You can contact UK2 support by raising a ticket. You can do this by following this link. A ticket is just jargon for an email of sorts. You write your query in a query box and the right team will read it and deal with it once you’ve sent it over.

What Will I be Asked for When I Call?

Whenever you call one of our teams, you’ll be asked for the password to your UK2 account. That’s the one you log-in with.

At UK2 we know passwords are easy to forget. But, to make sure your website is as safe as it can be, we can’t start chatting about your query until you’ve told us exactly what it is.

If you’re a blogger, keep your password somewhere uber safe.

If you’re a business, make sure more than one employee knows the password. Chances are you’ll need to contact us when your solo password keeper is on holiday!

Inside Info on How To Avoid Ever Having To Call Our Support Teams

At UK2, we love to keep you in the loop. We send you emails alerting you of pending auto-renewals and other important security information.

To make sure you get these emails, it’s important to keep your account details up to date. Check your junk mail occasionally, too.

Another way of putting yourself in the picture of everything that’s going on with our technical systems is to bookmark our status page. This page of our website is a virtual noticeboard that’ll keep up updated on everything to network problems to changes in opening hours.

One last thing…

Tech can irritate everyone. We’ve all had that throw-the-computer-out-the-window moment, like the one in the video above. But our support teams have feelings, too. They’ve got kids (one’s just become a dad of twin boys), they do yoga, they binge on biscuits, just like you. So, as frustrated as you get, try not to shout at them. They’re here to help you.

 

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