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Support

Contact UK2 Expert Support

We take support seriously.

Technical decisions aren’t always easy, but UK2 is here to help. Whether you have a technical dilemma or need some sound advice regarding managing your account, our teams are here to help. Simply open a chat, give us a call, or create a ticket for quick and easy support.

Need answers now? Our extensive knowledgebase has hundreds of articles to help you along in your digital journey. These useful articles and helpful how-to guides can quickly offer guidance on specific tasks or situations without the wait. Before contacting our expert technical support team, have a quick search of our knowledgebase below.

UK2 Help Centre

We have an extensive UK2 knowledgebase full of useful articles and how-to guides. If you need some guidance on a specific task, we recommend that you first search our knowledgebase with the search box below.

Service Status

Real-time information regarding the status of our services.

Send an email

Get the help you need by sending an email through our simple online form.

Chat with a support agent

Our trained support team is online 24/7 ready to assist you in a chat session.

* Existing customers: please have your customer ID and PIN number available,
so we can verify you against your account. See UK2’s account verification policy here




Sales support: Monday through Friday from 8:00 am to 5:00 pm GMT. Closed Saturday and Sunday

Billing support: Monday through Friday from 8:00 am to 5:00 pm GMT. Closed Saturday and Sunday

Technical Support: 24 hours a day, 7 days a week on live chat

Send an email

If you are a UK2 client, please log into your CHI account with your username and password for faster support from our expert teams.

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UK2 Department Availability

Sales

Contact us for any help needed in purchasing a service you desire.

Monday through Friday from 8:00 am to 5:00 pm GMT

Closed Saturday and Sunday

Billing

Contact us for any payment and billing-related inquiries.

Monday through Friday from 8:00 am to 5:00 pm GMT

Closed Saturday and Sunday

Technical Support

24 hours a day

7 days a week

365 days a year