At UK2 we offer scaffold-strength support. It doesn’t just come in one form, either. You can choose how you get help from us. Go down the DIY route and gen-up using our knowledge base tips and tutorials, give our support teams a call, or email us.
For at-a-glance resources, you can visit our knowledge base. It’s a library of tutorials and guides on everything from how to log-in to cPanel to domain registration. Click Here.
To make sure your query goes to exactly the right person, you can submit a ticket. This is basically the same thing as sending us an email, but it’s a bit more targeted, for a better response. Click Here.
Drop us a line, our dedicated billing, sales and tech support teams are all ears. Click Here
CHI is our all-singing, all-dancing control panel that’s been designed in-house to make managing your UK2 products easier. It’s unique to us, though, so you might have a few questions about it. For tips and insights, visit our CHI knowledge base.
For the CHI knowledge base Click Here.
Customers who signed up after Friday 25th April 2014 Click Here.
Signed up before Friday 25th April 2014? Then you'll want the old controlpanel until we begin migrating you.
For the latest information on UK2's system you can now go to status.uk2.net where any urgent issues will be posted, you can even sign up for e-mail alerts to let you know as soon as we do if there's a problem.
To write to UK2, please send all correspondence to the following address:UK-2 Limited
Our Company Registration Number is: 03550739
We keep the cost of our products as upfront as if they had price tags. Can’t see the numbers you need? Visit our price list.
If you’re not happy with our hosting services, we’ll give you your money back†.
†Must be cancelled within 30 days, and excludes domain name(s)
Our team of open ears is available 24 hours a day.
We won’t confuse you with techie terms. Our website is written in plain English, but you can find links to detailed specs when you need them.
"We would like to thank the support team for easily answering our website problem. They turned my day around with just a simple, understandable resolution with a friendly Service so a big thank you from me and all the elves here at the wicked chilli company"www.thewickedchilli.co.uk
"Great experience with UK2 support. We've been with them since they started up way back. Always good responses and the tech guy today who helped me out after I wiped my .htaccess file was brilliant. I'd recommend without reservation.!!"Julian Jones, Hursley emc services Ltd
"I have been a customer of UK2 for as long as I can remember. It never ceases to amaze me the speed in which you respond to problems or queries, usually of my own making. The live chat for tech support is so efficient. I have nothing but praise for you guys and gals. The level of service is second to none. Nothing ever seems to be too much hassle. Well done, you all deserve a medal."Yvonne Armitage Computer Services
"9pm on Sunday evening, realised that I hadn't renewed my hosting service. 10 minutes of help from your live chat support and my websites are up and running again. As a company offering 24 hour emergency electrical/locksmith services most of our work comes from the websites, so getting this fixed without having to wait for Monday morning was very important."Nick Lane, Kent Security and Electrical
"I've been a faithful customer of UK2.net for about 12 years, regularly registering new domains on behalf of clients. The costs are superb value, and the service - online or over the phone - is fantastic. I'd highly recommend them to anyone - and regularly do."Jay Commins, Pyper York Ltd
"I have been a UK2 customer for many years now. Overall, the service offering is consistently good. It seems that the only time I ever need support is when the time comes to renew services - but then the support is at all times truly exceptional - fast, accurate and successful. In a word - Excellent!"Don Edmondson, KG enterprises
"I changed all my sites over to UK2 last year because whenever I needed them they were there for me. No mocking geeks just simple, practical help that works! Just did my first add-on site by myself and I must say that the instructions were far easier to follow than what I had expected. Wouldn't go anywhere else"Hazel Wood, Hazelwood Associates
"Been with UK2 for many years. Service and site uptime always been 100%. On the rare occassion when there has been a problem, resolution has always been fast and effective. Would recommend UK2 to others everytime."Steve Riches, Richosoft
"Had a minor problem with the website not displaying properly. This was resolved very quickly (as usual) by the support team. The sign of good service is how quickly problems are resolved and on this point UK2 scores highly."Harmit Kuner, Design Fairy
"Over the last few years of dealing with UK2 for personal and client hosting, I have found them reliable and their live support is truly excellent. Quick, knowledgeable responses and to the point. Excellent up time and customer service all-round. Highly recommended."M. Linnane, MGL Marketing Limited
"This is a completely honest review. These days it's hard to come across good customer service, but somehow UK2 have actually bucked the trend and provide good, quick and informative replies and help that clearly shows they employ real people with knowledge and skills, rather than just a list of scripted replies, which is such a common occurrence these days! Today I was helped by Jason Barnes from Tech Support. Jason, thank you!"Dave Bulow, DaveBulow Photograpahy
"Fantastic service and support, what else can I say. As a self-taught beginner I would highly recommend UK2. They are forever there to help and I can feel their smiley faces coming through their emails no matter how trivial my question seems to be. Great company to be with."Derek Blethyn, Techietext Document Solutions