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How to Setup an Autoresponder via Webmail - Hosted Email


Autoresponders are used to automatically respond to an email that has been sent to the corresponding email address. Autoresponders are very useful for people who are going away for a long period of time and will not be able to answer emails.

An autoresponder can be set up to respond to incoming emails with any message specified by the user. For example, if an email is sent to and an autoresponder is in place, the sender would immediately get an email back with a customized message letting them know that they are out of town or away for the holiday weekend. All of your emails will still be waiting for you when you are available to check them.

Step 1: Log into Webmail via CHI

  1. Navigate to

  2. Enter your username and password

  3. Click on the “Domains” tab

  4. Click on the domain for which you wish to create an autoresponder

  5. Click the “Email” tab at the top of the window

  6. Click “Log in to Webmail” next to the email for which you want to enable an autoresponder

  7. You can also login to webmail directly by going to

Step 2: Navigate to the Webmail Settings

  1. Click on “Settings” and then "Autoresponder" within Webmail

Step 3: Enter The Information For Your Auto Response

  1. Toggle “Enabled” to on

  2. Set the "Interval" to 0, which means the autoresponder will be sent to every incoming email.

  3. Choose an end date for your autoresponder.

  4. Write the message you would like to appear in your autoresponder email.

  5. Click “Save”

You have now created an autoresponder for your email account.

If you get stuck or have any questions feel free to contact our technical support team. They will be happy to assist you. 

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