An SSL certificate is a feature that allows your website to transfer information securely over the internet. It is essential if you plan on collecting personal information like credit card information on your website. You can add one to your account by following the steps below. This article will show you how to purchase and install an SSL certificate on your account if you have hosting for the account and plan on using UK2 nameservers.

Step 1: Purchase an SSL Certificate

  1. Click on the SSL tab in CHI

  2. Select the Certificate you want to purchase.
  3. Enter your domain name.
  4. Finish the checkout process.

Please note, if you are on a Business Shared Hosting package then you will need to request your free SSL from our Billing department. You can do this by contacting us via

Step 2: Configure your SSL Certificate

Once your SSL certificate has been purchased, please go to your SSL certificates area in your Chi account and you should be able to see that it is ready to be configured. 

  1. Click on the SSL tab in CHI.

  2. Click the “configure” button next to the domain for which you just purchased the SSL.

  3. Fill in your hostname in the field and click “proceed.”

  4. Confirm your hostname and click “Yes, please install automatically.”

  5. Verify the certificate details.

    As seen in the screenshot above, you shall need to provide:

    • Country
    • City
    • Zip/Postal Code
    • State/County

These details will automatically be pulled in from your account details. If the information is correct, click “proceed.”

Step 3: Allow time for the certificate to validate

  1. After the certificate details have been verified, the account with go through a few validation steps. First, it will validate with Sectigo. Then an SSL will be generated. These processes can take several hours to complete, but you can check the status of your certificate at any time from the status screen.

  2. When the validation has been completed, the status page will inform you that your SSL certificate has been successfully installed.

If this does not complete the install for you, you may need to go to your shared hosting package that the domain is hosted on and click ‘Install certificate to cPanel’. This shall ensure that the .crt file (SSL Certificate) is installed for you. 

Should you have any further issues with your SSL once it has been installed, then please feel free to use an online SSL checker tool. Please bear in mind however that if you have any Mixed content errors or conflicting URL links on your site, this is a development issue and sadly out of our scope of support.

Alternatively, you can also reach out to our support teams via a support chat or support ticket