Contact us

At UK2 we want you to be able to contact us when you want to, and how you want to. Here's the list of ways you can contact us:

Sales

For any questions relating to Sales call FREE on 0800 612 2142 or use live chat.

Sales hours: 9.00am to 5.30pm, Monday to Friday.

If you are based outside the United Kingdom or cannot call UK toll-free numbers, please call us on 44 (0)207 053 7677*.

If you are a Skype user, contact us on Skype user uk2sales1 (Calls only. For chat use live chat).

If you signed up with us from April 25th 2014 you can raise a ticket from within your CHI controlpanel

*If calling from UK, calls will be charged at your local rate. Call charges may vary when calling from abroad or from a mobile phone, depending on your specific phone plan.

Billing

For any questions relating to Billing call +44 (0)207 053 7698** (calls charged at your local rate, UK only).

Billing hours: 9.00 am to 5.00 pm Monday to Friday.

Alternatively you can submit a ticket for our billing team to answer.

If you signed up with us from April 25th 2014 you can raise a ticket from within your CHI controlpanel

**If calling from UK, calls will be charged at your local rate. Call charges may vary when calling from abroad or from a mobile phone, depending on your specific phone plan.

Abuse

For abuse complaints please submit a ticket. We aim to respond in no longer than 3 working days.

System Status

For the latest information on UK2's system you can now go to status.uk2.net where any urgent issues will be posted, you can even sign up for e-mail alerts to let you know as soon as we do if there's a problem.

Go to status.uk2.net.

Technical Support

For any questions regarding Domain Names, Web Hosting, E-commerce or E-mail, please call +44 (0)207 053 7694 ** (calls charged at your local rate, UK only).

Our Call Centre is open 24 hours, 7 days a week.

Alternatively you can submit a ticket at all times through our online support system where our technical support team answer e-mails 24 / 7.

If you signed up with us from April 25th 2014 you can raise a ticket from within your CHI controlpanel.

**If calling from UK, calls will be charged at your local rate. Call charges may vary when calling from abroad or from a mobile phone, depending on your specific phone plan.

Dedicated Server Support

For any questions regarding Dedicated Servers, please submit a ticket via our online support system where you will receive a quick response. Dedicated Server Support is also available 24 / 7.

Write to UK2

To write to UK2, please send all correspondence to the following address:

UK-2 Limited
91 Brick Lane
Shoreditch
London, E1 6QL

Our Company Registration Number is: 03550739

Alternatively you can fax us on: +44 (0)845 270 5570