Managed Support

Have a question at three o’clock in the morning? No problem. Our team of experts is here to support you 24x7x365. Whether you have a problem to solve or simply need some advice on configuring your server, our experts are available to help you via email, chat and phone 24 hours a day, 7 days a week, 365 days a year.

Managed Support Options

What's included with Assisted Start-up?

OS Supported All Linux
Configure Server (Basic server set-up)
System update
Configure Security
Install software
Migrate Data
Domain & DNS migration
1 month priority response 30/60
Price (Standard support only) £39

How do the options compare?

Standard Enhanced Premium
OS supported All Linux CentOS (with cPanel) only CentOS (with cPanel) only
Bundled software cPanel, Server Density cPanel, Server Density
Assisted Start-up £39 option
Monitoring Standard Standard Premium
Ongoing security Monitoring
Alert notifications to our team
Response to issues Reactive Reactive Proactive
Priority response times 60/120 30/60
Install software upgrades & patches on request on request
Enhanced SLA (timer starts) When outage is reported When outage is reported When outage occurs
Dedicated Account Manager
Direct access to 3rd Line experts
Server admin tasks on request on request
Price Free £39 per month £69 per month
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Monitoring explained

As standard we monitor our services at an infrastructure level. This includes storage, network, power, cooling and Data Center security. Premium Managed Support also monitors your server to make sure your website or apps are running smooth.

 

What's covered?

As Premium support is a pro-active service we monitor and pro-actively respond to issues relating to the following services:

  • Server availability
  • Server performance
  • Database availability
  • Packet loss
  • Email ports
  • Resource usage (memory, swap files, temp folders, processes, zombies etc)
  • Automated periodic security scan

Monitored services

If you choose to take advantage of the included Assisted Start-up service, the following monitoring & checks are added:

System Load
File System
HTTP
Memory
MySQL
PING
POP
SMTP
SSH
Swap Usage
TMP folder
Total Processes
Zombies

 

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Our Datacentre

Situated near the beating heart of London’s digital hub. Our fully-owned London datacentre is...

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Customer Promise

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