Have a question at three o’clock in the morning? No problem. Our team of experts is here to support you 24x7x365. Whether you have a problem to solve or simply need some advice on configuring your server, our experts are available to help you via email, chat and phone 24 hours a day, 7 days a week, 365 days a year.
Enhanced Support is UK2’s basic level of managed support – it’s for those who don’t have much experience setting up and configuring a server.
It includes Assisted Start-up and priority response times from our support team. As well as priority 24x7x365 support, our team of experts is here to help you install software, configure security and get the best from your dedicated server.
Dedicated hosting can be tough, especially when you’re just getting started. Whether you’re setting up a new dedicated server or moving from an existing provider, simply answer a few questions & we can get your server up and running and data migrated in no time at all.
Upgrade to Premium Support and we’ll configure, monitor, update and proactively manage your server for you. So, if there’s an issue at 2am, you don’t need to worry about it, we’ll have it covered, get you back online and let you know what went wrong. Our highly-trained support experts will configure and manage your dedicated server for optimum performance and security.
|OS Supported||All Linux|
|Configure Server (Basic server set-up)|
|Domain & DNS migration|
|1 month priority response||30/60|
|Price (Standard support only)||£39|
|OS supported||All Linux||CentOS (with cPanel) only||CentOS (with cPanel) only|
|Bundled software||cPanel, Server Density||cPanel, Server Density|
|Assisted Start-up||£39 option|
|Ongoing security Monitoring|
|Alert notifications||to our team|
|Response to issues||Reactive||Reactive||Proactive|
|Priority response times||60/120||30/60|
|Install software upgrades & patches||on request||on request|
|Enhanced SLA (timer starts)||When outage is reported||When outage is reported||When outage occurs|
|Dedicated Account Manager|
|Direct access to 3rd Line experts|
|Server admin tasks||on request||on request|
|Price||Free||£39 per month||£69 per month|
As standard we monitor our services at an infrastructure level. This includes storage, network, power, cooling and Data Center security. Premium Managed Support also monitors your server to make sure your website or apps are running smooth.
If you choose to take advantage of the included Assisted Start-up service, the following monitoring & checks are added:
Our data centre has optical, ionisation and heat detection sensors, coupled with VESDA fire protection; it’s like a home fire alarm on steroids. Plus, it’s managed 24/7 365 days a year. Think of it as babysitting for your precious hardware.
CCTV cameras monitor every nook and cranny of the datacentre and there are PIR motion detectors to pick up any unusual activity. The centre also has secure entry with event logging and a perimeter alarm with beam detectors. Cue Mission Impossible soundtrack.
AKA redundancy. This means that if any one thing fails in our datacentre, we’ve got the infrastructure to keep things running. Our kit includes N+1 generators, 15 105kW DX CRAC units, and outdoor cooling. What’s more, we have extra fuel reserves, so our generators can keep running even if the power goes out for days.
Our network is made up of 100% premium Cisco hardware. There's 200Gb of connectivity with multiple fibre endpoints and transit providers. All servers are connected to 1Gbps dedicated ports on redundant switches. To cut a long story short - we’re race car-fast.
We keep the cost of our products as upfront as if they had price tags. Can’t see the numbers you need? Visit our price list.
If you’re not happy with our hosting services, we’ll give you your money back†.
†Must be cancelled within 30 days, and excludes domain name(s)
Our team of open ears is available 24 hours a day.
We won’t confuse you with techie terms. Our website is written in plain English, but you can find links to detailed specs when you need them.
"We would like to thank the support team for easily answering our website problem. They turned my day around with just a simple, understandable resolution with a friendly Service so a big thank you from me and all the elves here at the wicked chilli company"www.thewickedchilli.co.uk
"Great experience with UK2 support. We've been with them since they started up way back. Always good responses and the tech guy today who helped me out after I wiped my .htaccess file was brilliant. I'd recommend without reservation.!!"Julian Jones, Hursley emc services Ltd
"I have been a customer of UK2 for as long as I can remember. It never ceases to amaze me the speed in which you respond to problems or queries, usually of my own making. The live chat for tech support is so efficient. I have nothing but praise for you guys and gals. The level of service is second to none. Nothing ever seems to be too much hassle. Well done, you all deserve a medal."Yvonne Armitage Computer Services
"9pm on Sunday evening, realised that I hadn't renewed my hosting service. 10 minutes of help from your live chat support and my websites are up and running again. As a company offering 24 hour emergency electrical/locksmith services most of our work comes from the websites, so getting this fixed without having to wait for Monday morning was very important."Nick Lane, Kent Security and Electrical
"I've been a faithful customer of UK2.net for about 12 years, regularly registering new domains on behalf of clients. The costs are superb value, and the service - online or over the phone - is fantastic. I'd highly recommend them to anyone - and regularly do."Jay Commins, Pyper York Ltd
"I have been a UK2 customer for many years now. Overall, the service offering is consistently good. It seems that the only time I ever need support is when the time comes to renew services - but then the support is at all times truly exceptional - fast, accurate and successful. In a word - Excellent!"Don Edmondson, KG enterprises
"I changed all my sites over to UK2 last year because whenever I needed them they were there for me. No mocking geeks just simple, practical help that works! Just did my first add-on site by myself and I must say that the instructions were far easier to follow than what I had expected. Wouldn't go anywhere else"Hazel Wood, Hazelwood Associates
"Been with UK2 for many years. Service and site uptime always been 100%. On the rare occassion when there has been a problem, resolution has always been fast and effective. Would recommend UK2 to others everytime."Steve Riches, Richosoft
"Had a minor problem with the website not displaying properly. This was resolved very quickly (as usual) by the support team. The sign of good service is how quickly problems are resolved and on this point UK2 scores highly."Harmit Kuner, Design Fairy
"Over the last few years of dealing with UK2 for personal and client hosting, I have found them reliable and their live support is truly excellent. Quick, knowledgeable responses and to the point. Excellent up time and customer service all-round. Highly recommended."M. Linnane, MGL Marketing Limited
"This is a completely honest review. These days it's hard to come across good customer service, but somehow UK2 have actually bucked the trend and provide good, quick and informative replies and help that clearly shows they employ real people with knowledge and skills, rather than just a list of scripted replies, which is such a common occurrence these days! Today I was helped by Jason Barnes from Tech Support. Jason, thank you!"Dave Bulow, DaveBulow Photograpahy
"Fantastic service and support, what else can I say. As a self-taught beginner I would highly recommend UK2. They are forever there to help and I can feel their smiley faces coming through their emails no matter how trivial my question seems to be. Great company to be with."Derek Blethyn, Techietext Document Solutions