Have a question at three o’clock in the morning? No problem. Our team of experts is here to support you 24x7x365. Whether you have a problem to solve or simply need some advice on configuring your server, our experts are available to help you via email, chat and phone 24 hours a day, 7 days a week, 365 days a year.
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We own, manage and secure our London data centre entirely, meaning that no third parties may have access to your sensitive information. The data centre is equipped with optical, ionisation and heat detection sensors, along with VESDA fire detection. Staff are also on-site around the clock, ensuring your machine’s security at all times
CCTV monitoring is in action at the data centre at all times and in all areas, complete with PIR motion detectors to highlight any adverse activity. The site is inconspicuous, and operates a dual-factor entry system and stringent attendance logging. The site perimeter is alarmed, and equipped with beam detectors.
The protection and maintenance of your data is integral to our operations; redundancy is built into our infrastructure as standard. Our systems are designed and built from the ground up to ensure your data is live and in-tact. The data centre has an N+1 generator power supply, 15 105kW DX CRAC units and intelligent cooling system to ensure optimal performance. Our surplus generators can power the site for days in the event of a long-term power disruption.
Our network infrastructure is built on 100% premium Cisco hardware, with 200Gb of connectivity and multiple industry leading transit providers with multiple fibre endpoints. All dedicated server machines are connected to 1Gbps dedicated ports on fully redundant switches, ensuring downtime is no issue.