This Documentation will provide instructions on how to correctly enter the SRV record information within the DNS section of your CHI account. Please note that changes made to the DNS can take up to 24 hours to propagate before taking effect.

The SRV record information to enter within your domain’s DNS settings will likely include a “_” at the beginning of the “Service” and “Protocol” fields, as shown in this image.

SRV Record

Within CHI, the leading “_” is not necessary, as shown in this image.

Create New SRV Record

When the record is saved, it will look similar to this in your DNS page:

Add NEW SRV Record