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By following this process you will be transferring the domain registration away from UK2 to a different registrar. This will allow you to use your nameservers and administer your domain with another company.


Step 1: Preparing your Domain

  1. Login to the UK2 Dashboard at https://controlpanel.uk2.net/ (chi.uk2.net for CHI clients)
  2. Click on the My Account section. Please update the contact/owner details for the domain as necessary. You will then click the Registrar (WHOIS) details link and you will again need to update the contact details for the relevant domain.

Step2: Creating the Cyber Travel Out Order

Once you have prepared the domain for transfer you will need to create the Cyber Travel Out Order. The Cyber Travel Out Order Number is the invoice number of the order that is placed during these next steps. To start the process to move your domain to your new registrar, please do the following:

  1. Browse to www.uk2.net/domain-names/domain-transfers/move-away/
  2. Fill out the move away form until you reach the “Cyber Travel Out” Order Number.
  3. Please submit a support ticket to our Technical Support department quoting your domain name and your cyber travel out order number

After UK2 has received your confirmation ticket, we will process your transfer order.

For .uk domains:

Once we process the cyber travel order the IPS TAG will be changed to your new provider within the hour.

For all other domains:

The Administrative Contact details for your domain will be changed to show the owner’s name and email address

At this point that an automated email message will be sent to the administrative contact email address. This email will show your domain transfer “Auth code” or “EPP code”. Once you have received this code by email, UK2 has no further involvement with the domain transfer process. The transfer may take up to week to complete.

To prevent any further charges for services relating to the domain you have transferred, you will need to submit a cancellation ticket.

In the ticket please state the following:

  • Your domain name
  • Your cyber travel order number
  • The phrase “Please CANCEL ALL SERVICES for this Domain”

If you encounter any errors or problems with this process, please contact our technical support department. They will be happy to help resolve any issues you experience.