Child pages
  • How To Provide A Trace Route
Skip to end of metadata
Go to start of metadata

If you find your site is unavailable at certain times of day, it may be due to a routing issue. This can be checked by finding the path taken from your computer to your website. Your computer can show us what path it is taking with a trace route.

(NOTE: please replace “yoursite.com” with your actual domain name)

In Windows XP/Vista

click on Start and Run then type ‘cmd’ and click OK.
Type ‘tracert yoursite.com‘ and press the return key
This will start tracing the route
Once done, right click on the route and select the Mark option
Once you have selected the required text press the return key
This data is now on your clip board and can be pasted into a ticket

In Windows 7

click on Start and type ‘cmd’ and press the return key.
Type ‘tracert yoursite.com‘ and press the return key.
This will start tracing the route
Once done, right click on the route and select the Mark option
Once you have selected the required text press the return key
This data is now on your clip board and can be pasted into a ticket

In MAC OS X

double-click Hard Drive icon > Applications folder > Utilities folder > Network Utility program
Click the ‘Traceroute’ tab
Enter your domain name in the field provided and click ‘Trace’
This will start tracing the route
Copy the results to your clipboard
This data can now be pasted into a ticket