This page will explain the Add-on Domain tab under the Shared Hosting section of your CHI control panel. To add an add-on domain in CHI follow these steps: Step 1: If you have already added the domain as an addon in StackCP, remove it there before ...

How to Add an Addon Domain in CHI

A domain name is a name that is easily understandable by humans - like uk2.net . This is the URL that you would type into your web browser. All domain names are managed by The Internet Corporation for Assigned Names and Numbers (ICANN). A TLD - or ...

What is a Domain Name?

An Email Forwarder is an email address that automatically relays emails from senders to a different email address. Your UK2 email address includes the ability to create email forwarders in the CHI Control Panel. Follow the steps below to do so: Step ...

How To Create An Email Forwarder In CHI

Skip to end of metadata Go to start of metadata In this article we will show you how to change your email forwarder into an email address through your CHI account. 1. Log into your UK2 CHI account with your username and password. 2. Click the ...

How to Change An Email Forwarder Into an Email Account

In this section, we will walk you through creating an email account for your domain. Please ensure you have pointed your domain to the CHI Nameservers and/or your MX record is using the correct DNS settings. Step One: Log into your UK2 CHI account ...

How to create a new Email Account within CHI

You can create a HTML or plain text email signature that will be appended to your emails that are sent from Webmail. 1. Log into your email address from the Webmail page https://www.stackmail.com 2. Click 'Settings' 3. In the next column click ...

How To Create A WebMail Signature

In this section, we will give a brief overview of the most common protocols used in outgoing and incoming email interactions. The most common incoming email protocols are POP and IMAP. Most mail clients support all of these protocols. This article is ...

What is the difference between Email Protocols

In this section, we will detail two ways to log into your email account through UK2 webmail. Log in via Webmail directly: 1. Log in to webmail here. 2. You will be prompted for your email address and your email password. Please enter them in the ...

How to log into Webmail

There are a few ways in which you can setup a redirect for a domain, we will details these below. Please note if you have a hosting package with us, we would recommend Method Two using StackCP. Method One: Free Redirect via CHI Step One: Navigate To ...

How To Setup a Redirect

At its core, a Perl module is simply a file containing Perl code. But it's not just any code. It's code that has been specifically written and packaged to provide a specific set of functions, variables, or capabilities that can be reused in different ...

What Are Perl Modules

Cron jobs (also referred to as scheduled tasks), are an important tool for hosting websites looking to incorporate automation into their setups. When used correctly, websites can automatically check for updates, send out emails, take backups and much ...

How To Use Cron Jobs

This guide explains how to password protect a directory on your UK2 web hosting account using the StackCP control panel. Password protecting a directory means that anyone trying to access that folder on your website will be prompted to enter a ...

How To Password Protect A Directory

If you're a UK2 customer looking to manage your databases with advanced tools like MySQL Workbench, this article will guide you through the process of connecting to a UK2-hosted database using Remote MySQL Access. While the integrated phpMyAdmin tool ...

Connecting To MySQL Remotely

If you've set up SSH access for a package then you can use one of two methods to import a MySQL database via the CLI. If needed, please see our guide on how to connect to your package via SSH. MySQL CLI To import a SQL file via the command line, you ...

Importing MySQL Databases In SSH / WP CLI

How to connect to FTP To connect to FTP, first head to your Manage hosting page: https://chi.uk2.net/shared-hosting/overview? Click the ‘Manage’ button next to the package you wish to connect to. From here you will see your Manage hosting screen. ...

How do I connect via FTP?

Traceroute is a network diagnostic tool that helps you track the path your internet traffic takes from your computer to a specific destination, such as a website or server. This guide will show you how to run a traceroute on Windows, macOS, and Linux ...

How To Provide A Trace Route

A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception and/or fatal error. When this happens, it will be logged by our system and you can view recent errors inside the Access/Error Log ...

How To Resolve 500 Error

If your website is down, it can be alarming, but there are several common causes and straightforward steps you can take to identify and resolve the issue. This guide will help you troubleshoot and restore access to your UK2-hosted website, ensuring ...

My Site Is Down What Do I Do

If you need to reset your website files on UK2’s web hosting, this means restoring your site to its original state or removing existing content to start fresh. You may wish to do this if your website has become corrupted, compromised, or if you ...

Can I Reset My Website Files

In CHI you have two email addresses linked to your account. There is the primary email account, which is used to receive communications from us, and also may be your username to login to CHI. Then you have a recovery email address, this is there to ...

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