You can easily restore lost data using the Timeline Backups tool which you can order from within your StackCP control panel. Timeline Backups takes a backup of all your websites and databases every day automatically, and stores them for 30 days. You ...

Backups

Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your desired PHP configuration. Please note that PHP will only ...

Can I change my website's PHP configuration?

With the CDN, you can get an understanding about the traffic and requests accessing your sites. Detailed data sets are collated and presented in charts giving you insights about your site’s performance. The data is combined, showing all traffic ...

CDN Statistics & Traffic Distribution

Sudo is a Linux command that allows a user to run commands as a 'super user', root. The use of the sudo command is not permitted on our shared hosting platform, and its use will result in an SSH access violation and your SSH access being suspended. ...

Does UK2 Allow Sudo

This article will assist clients who have registered their domain name with UK2.NET and are using CHI Nameservers. It will help clients to add website SEO Guru to the Addon Domains. SEO Guru is a smart Search Engine Optimisation tool that provides ...

How To Add SEO Guru To Addon Domains

This article will assist clients who have registered their domain name with UK2.NET and are using CHI Nameservers. It will help clients to add Stats 2.0 real-time visitor tracking to the Addon Domains. Step 1: Navigate To The Domain Section 1. Log ...

How To Add Stats2 To Addon Domains

This guide will help you determine which type of web hosting you need to suit your needs. First, decide if you need shared, cloud or dedicated hosting. Then, you can choose a specific package from UK2.net. Shared Hosting Shared web hosting is a ...

How To Choose The Right Hosting Plan For Your Website

There are a few ways in which you can setup a redirect for a domain, we will details these below. Please note if you have a hosting package with us, we would recommend Method Two using StackCP. Method One: Free Redirect via CHI Step One: Navigate To ...

How To Setup a Redirect

Cron jobs (also referred to as scheduled tasks), are an important tool for hosting websites looking to incorporate automation into their setups. When used correctly, websites can automatically check for updates, send out emails, take backups and much ...

How To Use Cron Jobs

There is no need to "enable" Perl explicitly, as it is available by default on our Web Hosting packages. Simply upload your Perl scripts (with a .pl or .cgi extension) to the appropriate directory—usually the /cgi-bin directory—and ensure the scripts ...

Installing Perl Modules

At its core, a Perl module is simply a file containing Perl code. But it's not just any code. It's code that has been specifically written and packaged to provide a specific set of functions, variables, or capabilities that can be reused in different ...

What Are Perl Modules

You or your customers may have come across this message when visiting your website hosted with us: "To help us keep this website secure, please wait while we verify you're not a robot! It will only take a few seconds..." But what does the message ...

What is StackProtect?

Our CDN is a powerful, free content distribution network (or content delivery network) that uses physical, highly optimised servers across the world to cache the content of your websites served from the UK2 platform. Cached content of the data is ...

What is the CDN?

In this guide we’ll go through the features of the UK2 File Manager to show how you can use it to manage the files within your hosting. What is the file manager? The file manager is a GUI that lets you manage the files in your control panel without ...

Complete Guide to File Manager

The File Permissions Checker allows you to easily view and fix file permission issues which don't match our recommended settings. To use the File Permissions Checker: Login to StackCP by following this guide Select the File Permissions Checker icon ...

How do I use the File Permissions Checker?

This guide explains how to password protect a directory on your UK2 web hosting account using the StackCP control panel. Password protecting a directory means that anyone trying to access that folder on your website will be prompted to enter a ...

How To Password Protect A Directory

If you're a UK2 customer looking to manage your databases with advanced tools like MySQL Workbench, this article will guide you through the process of connecting to a UK2-hosted database using Remote MySQL Access. While the integrated phpMyAdmin tool ...

Connecting To MySQL Remotely

You can use phpMyAdmin to import an .SQL file with your database information. To do this: Login to StackCP by following this guide Click phpMyAdmin in the Web Tools section Click Sign In next to the database you wish to import the .SQL file into. ...

How Do I Import a Database via phpMyAdmin

Database maintenance is something that every database/web administrator should practice. An optimised and well-managed database can be the difference between a responsive website, and one that appears sluggish, simply because queries are able to be ...

How do I Optimise and Reduce the Size of my Database?

There are various ways to export your MySQL databases for safe keeping or transfer. The first method allows you to back up multiple databases via your My20i control panel and the second on a 'per database' basis via phpMyAdmin. Backup/Restore The ...

How To Backup Your Database

You can create MySQL databases in seconds directly from your StackCP control panel. This option is unavailable for packages hosted on our WordPress platform due to its WP-optimised nature. If you need to create a MySQL database, you'll need to carry ...

How to create MySL Databases

The Error Establishing Database Connection error is one of the most commonly experienced errors on WordPress sites. The error itself indicates that the connection between your website files and the database has dropped. As the database is queried for ...

How to fix the "Error Establishing Database Connection" in WordPress

phpMyAdmin is a free, web-based tool designed to help you manage MySQL databases easily. With phpMyAdmin, you can create, edit, delete, and back up databases and tables without needing to use complex command-line instructions. It provides a ...

How To Use PHPMyAdmin

If you've set up SSH access for a package then you can use one of two methods to import a MySQL database via the CLI. If needed, please see our guide on how to connect to your package via SSH. MySQL CLI To import a SQL file via the command line, you ...

Importing MySQL Databases In SSH / WP CLI

To make your website secure you will need an SSL. For most basic websites we would recommend using the free ‘Lets Encrypt’ SSLs that come with all our hosting plans. Before enabling the free SSL on the domain, the domain needs to be on the new stack ...

How do I make my website secure? 

When ordering an SSL certificate, you can be asked to generate a Certificate Signing Request (CSR). This is an encoded block of text that the Certificate Authority request before issuing an SSL/TLS certificate. It contains information about the ...

How To Generate A CSR

Every StackCP hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure 'HTTPS' protocol to keep your site users secure. To activate the SSL, you’ll need to make sure you’ve pointed the domain name to the ...

How to Install a Free SSL Certificate

An SSL certificate is a feature that allows your website to transfer information securely over the internet. It is essential if you plan on collecting personal information like credit card information on your website. You can add one to your account ...

How To Manually install an SSL Certificate

Let's Encrypt SSL Certificates (Free) Let's Encrypt is a free, automated service that issues SSL certificates for websites. Pros: Free of Cost - No need to pay any fees for the certificate. Easy Setup - Automated installation. Recognised Security - ...

SSL - Paid vs Free

The easiest way to investigate issues with an SSL certificate is to run a test through an external tool: https://www.whynopadlock.com/ This will give you an overview of the site - whether it has an SSL certificate installed, when it expires, and if ...

SSL Troubleshooting

You can block access to your websites by country or IP address. How to Block Visitors: Login to StackCP using this guide Click Block Visitors in the CDN section You can choose to allow all countries (with exceptions), or block all countries (with ...

Can I Block Visitors by Country?

Python is not enabled by default on StackCP shared hosting packages. It can be enabled on request by contacting support. Once enabled, it supports Python 3.9.25, accessible via /usr/bin/python. Requesting Python access Contact support and request ...

Enable Python

How to connect to FTP To connect to FTP, first head to your Manage hosting page: https://chi.uk2.net/shared-hosting/overview? Click the ‘Manage’ button next to the package you wish to connect to. From here you will see your Manage hosting screen. ...

How do I connect via FTP?

Logging into StackCP is quick and simple. After you log into your CHI account, go to the Manage Hosting Page https://chi.uk2.net/shared-hosting/overview From here, click the drop-down menu to select the domain of the hosting you want to manage To log ...

How do I log into StackCP 

When developing a site you may want to put up a maintenance page. You can use the Maintenance Mode tool to do that. The maintenance page can be bypassed using a password, so only selected users can view the progress of the website's development. The ...

How do I use the Maintenance Mode tool?

One of the major problems with malware is its persistence. This is why our free Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides reports ...

How do I Use the Malware Scanner

This article will assist you in gaining access to your Website through SSH. SSH is a secure way of transferring information (including files) between computers on a network. Depending on the type of operating system you are using you will access your ...

How To Access Your Account Via SSH

Standard PHP Version By default, new hosting packages run PHP 8.0. If you need to switch PHP versions: Login to StackCP by following this guide Under Web Tools , select Change PHP Version. Available PHP Versions We support the following PHP versions ...

How to Change PHP Version

The CDN feature is turned on by default on all packages so if you are making changes to your site, we would recommend enabling Development mode. This clears the cache and stops the site from being cached again for 3 hours while changes are made to ...

How to Use the Content Delivery Network (CDN)

At UK2 on our Web Hosting and Wordpress Hosting packages, each MySQL database you create can store up to 1024 MB (1 GB) of data. As databases comprise of only text, this is a lot of space in real terms; to put it into perspective, the customer’s ...

Maximum MySQL Database Size

When you create a hosting package, you're automatically given a temporary URL. Temporary URLs are useful for: Viewing a hosting package when you have used a domain reference Viewing a site that you’ve migrated, before you switch the DNS Showing your ...

Temporary URLs: what are they and what are they used for?

If you need to reset your website files on UK2’s web hosting, this means restoring your site to its original state or removing existing content to start fresh. You may wish to do this if your website has become corrupted, compromised, or if you ...

Can I Reset My Website Files

Traceroute is a network diagnostic tool that helps you track the path your internet traffic takes from your computer to a specific destination, such as a website or server. This guide will show you how to run a traceroute on Windows, macOS, and Linux ...

How To Provide A Trace Route

A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception and/or fatal error. When this happens, it will be logged by our system and you can view recent errors inside the Access/Error Log ...

How To Resolve 500 Error

4XX errors cover a range of errors that usually occur when a file that is attempting to be accessed cannot be found, has incorrect permissions or is inaccessible by the person loading it. The causes can range from a simple typo in the URL to security ...

How To Resolve A 4xx Error

The ionCube Loader is a PHP extension often used by setups such as WHMCS - it decodes PHP scripts that have been encoded by the ionCube PHP Encoder. Without this, the scripts cannot be read and so the sites that use them cannot run, so it’s important ...

Is ionCube PHP Loader installed?

If your account or website has been compromised, you should follow these steps carefully to secure and restore it: 1. Scan and Identify Infected Files Run a Malware Scan via your hosting control panel to identify malicious or infected files within ...

My Account Was Hacked

If your website is down, it can be alarming, but there are several common causes and straightforward steps you can take to identify and resolve the issue. This guide will help you troubleshoot and restore access to your UK2-hosted website, ensuring ...

My Site Is Down What Do I Do

p to end of metadata Go to start of metadataIf it's been active for less than 24 hours, that's normal. Please wait a day and check back in after that 24 hour window. If stats fail to show after 24 hours, you can contact UK2 Support for further ...

Why Doesn't AWStats Show Anything

A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam being sent from our network, the Sender address for your message must match the domain name of the website used ...

Web Hosting

Tools and Features

File Management

Working with a Database

SSL

StackCP

Troubleshooting